We will always value and respect the privacy of each and every one of our members. Your privacy is important both to you and to us and we make the following promise to you:
1. Personal Data
1.2. Examples of Personal Information that we may collect from you include:
(a) personal details such as your name, contact number, email address, and physical address; and/or
(b) demographic details such as your profession, age, race, ethnicity, gender, marital status, income, and education level; and/or
(c) internet details such as your IP address, website movements, log-in information, browser type, operating system, and URL information.
1.3. If you provide us Personal Information of anyone other than yourself, please make sure you have their prior consent to provide us their Personal Data and they understand how we collect, use, process, share, disclose and store Personal Data as set out in this Privacy Statement.
2. Collection of Personal Information
2.1. We may collect Personal Information from you in a variety of ways, such as where you voluntarily:
(a) visit our website (see “Cookies” below for further details on what Personal Information we obtain by you visiting our website); and/or
(b) interact with our website (e.g. during registration or when you contact us via our live chat tool on the website); and/or
(c) interact with our staff via telephone (which may be recorded), social media platforms, and emails; and/or
(d) when you submit Personal Information to us for any other reasons.
2.2. You should ensure that all Personal Information submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the information you have requested, or delay in providing you with the information you have requested, or responding to your queries; or processing any requests submitted to us.
3. Purposes of the Collection and Use of Your Personal Information
Generally, we collect, use and disclose Personal Information for the following purposes:
(a) to identify you and personalize any communications with you; and/or
(b) to obtain information about your preferences, online movement and use of our website, to help us better understand your requirements and interests in order to make your online browsing more efficient and enjoyable; and/or
(c) to carry our research and statistical analysis to help improve the content of our website, and as part of our effort to keep our website safe and secure; and/or
(d) to process and respond to queries, feedback, complaints, and requests; and/or
(e) for such other purposes related to the above or where it is permitted under applicable laws.
4. Disclosure of Personal Information
We will take reasonable steps to protect your Personal Information against unauthorised disclosure. Subject to the provisions of any applicable law, your Personal Information may be disclosed, for the Purposes listed above (where applicable), to the following entities or parties:
(a) amongst the MYBET88 Group of companies (“Group”); and/or
(b) our approved third party service providers who provide services to the Group, such as insurance companies, financial institutions, telecommunications, information technology, payment, billing or other services to the Group; and/or
(c) our professional advisers such as consultants, auditors and lawyers; and/or
(d) any other party to whom you authorise us to disclose your Personal Information to.
5. Security of Personal Information
5.1. We will use reasonable commercial efforts to protect Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.
5.2. We use various methods to safeguard Personal Information, including physical measures, technical tools, and organisational controls.
5.3. Online security is also a priority. We incorporate security measures such as encryption and authentication tools to protect your Personal Information from unauthorized use. Firewalls are utilized to protect our servers and network from unauthorized users accessing and tampering with files and other information that we store.
5.4. Whilst we cannot ensure that loss, misuse, or alteration of data will not occur, we will make reasonable commercial efforts to prevent such unfortunate occurrences.
6. Retention of Personal Data
We retain Personal Information that is provided or made available to us, as may be required for business purposes, and such purposes do vary according to the circumstances.
7.2. The information collected by us or our authorized service providers may recognize a return visitor as a unique visitor and may collect information such as: how a visitor arrives at our sites, what kind of browser a visitor is on, what operating system a visitor is using, a visitor’s IP address, and a visitor’s clickstream information and time stamp (for example, which pages they have viewed, the time the pages were accessed and the time spent per web page).
7.3. Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website. Cookies allow a website to recognize a particular device or browser.
7.5. Should you wish to disable the cookies associated with these technologies, you may do so by changing the setting on your browser. However, if you decline cookies, you may not be able to take advantage of certain site features or services tools.
8. Links to Third Party Website
Our site may contain links to and from the websites and social media channels of our affiliates and other third parties. If you follow a link to any of these websites or channels, please note that these websites or channels have their own privacy statements or policies. We are not responsible for the privacy practices or content of such sites. Please review the privacy statements or policies posted at those sites.
9. Changes to this Privacy Statement; Conflicts